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Frequently Asked Questions

I forgot my password
Submit your email address in the Forgot Password page. We will email you a link to reset your password.
How does the PhotoBucks Rewards Program work?
For full program details, see the Terms & Conditions.
When will my PhotoBucks be available? Will I be notified?
Rewards are available within 24 hours of being earned. You will be emailed a voucher or you can view them on your My Rewards page.
I earned PhotoBucks but they are not listed under "My Rewards"
On the My Rewards page, click the "Find Missing PhotoBucks." Enter the order number from your receipt.
Do my PhotoBucks expire?
Yes, each PhotoBucks voucher will have an expiration date.
Where can I redeem my PhotoBucks?
PhotoBucks can be applied toward studio portraits, passports and products, and On-Location photography.
Can I redeem multiple PhotoBucks vouchers?
No, only one PhotoBucks voucher can be redeemed per transaction.